.inbox-layout{display:flex;height:100vh;overflow:hidden}.inbox-list-panel{width:320px;flex-shrink:0;border-right:1px solid var(--border);display:flex;flex-direction:column;background:var(--surface);overflow:hidden}.inbox-toolbar{display:flex;gap:8px;padding:12px 12px 8px;border-bottom:1px solid var(--border)}.inbox-search{flex:1;font-size:13px;padding:7px 10px}.inbox-sync-btn{padding:7px 12px;font-size:16px;line-height:1}.inbox-tabs{display:flex;border-bottom:1px solid var(--border)}.inbox-tab{flex:1;background:none;border:none;border-bottom:2px solid transparent;border-radius:0;padding:8px 4px;font-size:12px;color:var(--text-muted);cursor:pointer;position:relative}.inbox-tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.inbox-badge{background:var(--primary);color:#fff;border-radius:99px;font-size:10px;padding:1px 5px;margin-left:4px;vertical-align:middle}.inbox-list{flex:1;overflow-y:auto}.inbox-item{padding:11px 14px 11px 20px;border-bottom:1px solid var(--border);cursor:pointer;position:relative;transition:background .1s}.inbox-item:hover{background:var(--bg)}.inbox-item.active{background:var(--primary-light)}.inbox-item.unread .inbox-item-from{font-weight:700}.inbox-item.unread .inbox-item-subject{font-weight:600}.unread-dot{position:absolute;left:7px;top:50%;transform:translateY(-50%);width:7px;height:7px;border-radius:50%;background:var(--primary)}.inbox-item-from{font-size:13px;color:var(--text);display:flex;align-items:center;gap:6px;margin-bottom:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-count{background:var(--border);color:var(--text-muted);border-radius:99px;font-size:10px;padding:1px 5px;font-weight:500}.inbox-item-subject{font-size:13px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:2px}.inbox-item-preview{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inbox-item-time{position:absolute;top:11px;right:12px;font-size:11px;color:var(--text-muted)}.inbox-detail-panel{flex:1;overflow-y:auto;display:flex;flex-direction:column;min-width:0;background:var(--surface)}.email-detail-header{display:flex;align-items:flex-start;gap:16px;padding:20px 24px 16px;border-bottom:1px solid var(--border);position:sticky;top:0;background:var(--surface);z-index:10}.email-subject{font-size:16px;font-weight:600;margin-bottom:4px}.email-meta{font-size:13px;color:var(--text-muted);display:flex;flex-direction:column;gap:2px}.email-actions{display:flex;gap:8px;flex-shrink:0;align-items:flex-start;flex-wrap:wrap;position:relative}.email-body{padding:24px;font-size:14px;line-height:1.7;white-space:pre-wrap;flex:1;color:var(--text)}.thread-messages{display:flex;flex-direction:column;gap:0;flex:1;overflow-y:auto;padding:16px 24px}.thread-message{border:1px solid var(--border);border-radius:var(--radius);margin-bottom:12px;overflow:hidden}.thread-message.current{border-color:var(--primary);box-shadow:0 0 0 2px var(--primary-light)}.thread-message-meta{display:flex;justify-content:space-between;align-items:center;padding:8px 14px;background:var(--bg);border-bottom:1px solid var(--border);font-size:13px}.outbound-label{font-weight:600;color:var(--primary)}.inbound-label{font-weight:600;color:var(--text)}.thread-message-body{padding:12px 14px;font-size:13.5px;line-height:1.65;white-space:pre-wrap;color:var(--text)}.reply-box{border-top:1px solid var(--border);padding:16px 24px;background:var(--bg);flex-shrink:0}.reply-to{font-size:12px;color:var(--text-muted);margin-bottom:8px}.reply-textarea{width:100%;min-height:120px;margin-bottom:10px;font-size:13.5px;line-height:1.6;resize:vertical}.linked-badge{margin:0 24px 12px;background:#f0fdf4;border:1px solid #bbf7d0;border-radius:var(--radius);padding:8px 14px;font-size:13px;color:#166534}.suggestions-bar{border-bottom:1px solid var(--border);display:flex;flex-direction:column}.ticket-dropdown{position:absolute;right:0;top:calc(100% + 6px);width:320px;background:var(--surface);border:1px solid 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rgba(255,255,255,.12);display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center}.logo-mark{font-size:22px;font-weight:800;color:#fff;letter-spacing:.05em;line-height:1}.logo-sub{font-size:11px;color:#fff9;letter-spacing:.03em}.sidebar-logo-wrap{width:80px;height:80px;border-radius:50%;background:#fff;display:flex;align-items:center;justify-content:center;overflow:hidden;box-shadow:0 2px 8px #00000040;flex-shrink:0}.sidebar-logo-img{width:76px;height:76px;object-fit:contain;image-rendering:-webkit-optimize-contrast}.sidebar-nav{display:flex;flex-direction:column;padding:12px 0}.nav-link{display:block;padding:10px 20px;color:#ffffffbf;font-size:13.5px;transition:background .15s,color .15s;border-left:3px solid transparent}.nav-link:hover{background:#ffffff14;color:#fff}.nav-link.active{background:#ffffff1f;color:#fff;border-left-color:#fff;font-weight:600}.main-content{flex:1;overflow-y:auto;min-width:0;padding-top:env(safe-area-inset-top);padding-right:env(safe-area-inset-right);padding-bottom:env(safe-area-inset-bottom)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #f4f5f7;--surface: #ffffff;--border: #e2e6ea;--primary: #2c5282;--primary-hover: #2a4a7f;--primary-light: #ebf4ff;--text: #1a202c;--text-muted: #6b7280;--danger: #c53030;--success: #276749;--warning: #b7791f;--radius: 8px;--shadow: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.04);--shadow-md: 0 4px 6px rgba(0,0,0,.07), 0 2px 4px rgba(0,0,0,.05)}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}a{color:inherit;text-decoration:none}button{cursor:pointer;font-family:inherit;font-size:14px;border:none;border-radius:var(--radius);padding:8px 16px;transition:background .15s,opacity .15s}button:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-hover)}.btn-secondary{background:var(--surface);color:var(--text);border:1px solid var(--border)}.btn-secondary:hover:not(:disabled){background:var(--bg)}.btn-danger{background:#fff0f0;color:var(--danger);border:1px solid #fecaca}.btn-danger:hover:not(:disabled){background:#ffe4e4}input,select,textarea{font-family:inherit;font-size:14px;border:1px solid var(--border);border-radius:var(--radius);padding:8px 12px;width:100%;background:var(--surface);color:var(--text);outline:none;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #2c52821f}textarea{resize:vertical;min-height:80px}label{display:block;font-weight:500;margin-bottom:4px;color:var(--text)}.form-group{display:flex;flex-direction:column;gap:4px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px}.page{padding:24px;max-width:1200px;margin:0 auto}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.page-title{font-size:20px;font-weight:600}table{width:100%;border-collapse:collapse;font-size:13.5px}thead th{text-align:left;padding:10px 14px;font-weight:600;color:var(--text-muted);border-bottom:1px solid var(--border);white-space:nowrap}tbody tr{border-bottom:1px solid var(--border);transition:background .1s}tbody tr:last-child{border-bottom:none}tbody tr:hover{background:var(--bg)}tbody td{padding:10px 14px;vertical-align:middle}.badge{display:inline-block;padding:2px 10px;border-radius:99px;font-size:12px;font-weight:500;white-space:nowrap}.badge-open{background:#dbeafe;color:#1e40af}.badge-in-progress{background:#fef3c7;color:#92400e}.badge-resolved{background:#d1fae5;color:#065f46}.badge-escalated{background:#fee2e2;color:#991b1b}.badge-submitted{background:#e0e7ff;color:#3730a3}.badge-pending{background:#fef3c7;color:#92400e}.badge-rejected{background:#fee2e2;color:#991b1b}.badge-closed{background:#f3f4f6;color:#374151}.badge-awaiting-customer{background:#fef3c7;color:#92400e}.badge-awaiting-return{background:#ede9fe;color:#5b21b6}.error-msg{color:var(--danger);font-size:13px;padding:8px 12px;background:#fff0f0;border-radius:var(--radius);border:1px solid #fecaca}.empty-state{text-align:center;padding:48px 20px;color:var(--text-muted)}.spinner{width:20px;height:20px;border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .6s linear infinite;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.filters-bar{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px}.filters-bar input,.filters-bar select{width:auto;min-width:140px}.notes-log{display:flex;flex-direction:column;gap:8px;max-height:240px;overflow-y:auto}.note-entry{background:var(--bg);border:1px solid var(--border);border-radius:var(--radius);padding:8px 12px;font-size:13px}.note-meta{font-size:11px;color:var(--text-muted);margin-bottom:2px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:100;padding:20px}.modal{background:var(--surface);border-radius:12px;box-shadow:var(--shadow-md);width:100%;max-width:600px;max-height:90vh;overflow-y:auto}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:18px 20px 14px;border-bottom:1px solid var(--border)}.modal-header h2{font-size:16px;font-weight:600}.modal-body{padding:20px}.modal-footer{padding:14px 20px;border-top:1px solid var(--border);display:flex;gap:10px;justify-content:flex-end}.close-btn{background:none;border:none;font-size:20px;padding:0 4px;color:var(--text-muted);line-height:1}.close-btn:hover{color:var(--text)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.form-grid .full{grid-column:1 / -1}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:14px;margin-bottom:24px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow)}.stat-label{font-size:12px;line-height:1.3;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px;min-height:2.6em}.stat-value{font-size:28px;font-weight:700;color:var(--primary)}